Due to the competitive nature of the automotive industry – maximising customer satisfaction and providing the optimal customer experience is of key importance and indispensable. Capacity in consulting and staff, however, be it offline or in the call centre of online services is limited.
Car-buying customers are not the only ones that benefit from the ease of chatbot technology. By automating the research and discovery process, chatbots streamline early stages of the dealership’s sales cycle. Because customers are empowered to self-qualify, chatbots can help dealers drive more qualified buyers into their dealership and, ultimately, closer to the point of purchase.
The chatbot uses state of art AI technologies and is flexible to integrate into any communication platform. It is available 24/7 and meets the demands of a clientele that is always connected and expects a customer centric service approach.